SummaryAs Seasonal Operations Support at The Landmark, you will deliver a special and outstanding experience while welcoming and connecting with clients during the holiday season. Working alongside the team, you will be an excellent communicator and positive brand ambassador, helping to convey memorable experiences for our clients using the Tiffany Touch: your own flair for making each client’s experience extraordinary. You will support with operations responsibilities, support the Shipping & Receiving teams, and assist the Client Care Department with client needs.
Responsibilities- Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
- Capture data during client interactions to cultivate new and existing clients.
- Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
- Provide outstanding client service, order fulfillment, and inventory management.
- Support clients with assisting with repairs, special orders, engravings, embossing, or etching.
- Demonstrate a thorough working knowledge of Tiffany & Co.’s policies and procedures, product and service offerings.
- Maintain a professional approach during all face-to-face interaction with all clients, performing necessary client follow-up in a timely manner and assisting with the opening and closing of the department.
- Ensure “average wait times” are met and maintained while assisting 20-25 clients a day, while ensuring all security standards are maintained.
- Execute daily tasks, such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
- Monitor and reconcile merchandise inventory, using reports and systems to assess report discrepancies.
- Follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately.
- Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
Requirements- Strong interest in operations and shipping processes within a large store dynamic.
- Availability to work non-traditional business hours including nights, weekends, and holidays.
- Exceptional attention to detail and ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office 365 (Excel, Outlook, Word, PowerPoint); familiarity with Service Channel a plus.
- Ability to work in a fast-paced, changing environment.
- Authorization to work in the United States or in the country where the position is based.
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