Seasonal Retail Associate - Tysons Galleria

Summary

Seasonal Retail Associate responsible for enhancing the client experience during the holiday season by supporting sales floor operations, welcomes clients, and assists with transactions and client services. The role supports various store areas and works under a Senior Manager to deliver exceptional customer service during peak periods.

Responsibilities

• Welcome clients at store entrances and within departments and transition them to appropriate associates
• Serve in different areas of the store based on business needs
• Process Point of Sale transactions efficiently as needed
• Handle escalated issues by connecting customers with management
• Follow up on customer requests, questions, and needs
• Support BOPIS and curbside pickup and coordinate with Operations and managers
• Assist with fitting room experiences when needed
• Promote services such as alterations, personalization, food or beverage, and package carry-out or delivery

Requirements

• Minimum 1 year of experience in customer-centric roles with proven ability to sell products and services
• Familiarity with retail and mobile technologies
• Willingness to work a flexible schedule including nights, weekends, and holidays
• Ability to handle customer escalations and refer to management appropriately
• Strong interpersonal and communication skills
• Customer service oriented with attention to client experience