SummaryThe Jil Sander Boutique Selling Supervisor in SoHo will play a key role in leading and inspiring a team to provide an exceptional shopping experience. The Selling Supervisor will ensure sales targets are achieved, maintain high visual and operational standards, and support the overall performance of the store. This role involves delivering outstanding customer service, supporting Client Advisors, and partnering closely with the Store Manager.
Responsibilities- Drive sales by leading by example and assisting customers with a personalized shopping experience.
- Maintain in-depth knowledge of luxury products and trends to educate and inspire both customers and team members.
- Foster and maintain strong relationships with VIP and loyal clients through clienteling strategies.
- Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets.
- Provide ongoing coaching and feedback to enhance team performance and customer service standards.
- Support recruitment, onboarding, and continuous development of team members.
- Ensure the store operates efficiently by assisting with daily operations, including stock management.
- Uphold brand visual and merchandising standards to enhance the store’s appeal.
- Monitor inventory levels and coordinate with management on restocking and product rotation.
- Analyze sales reports and key performance indicators (KPIs) to identify trends and opportunities for growth.
- Work closely with the Store Manager to implement sales strategies and action plans.
- Ensure compliance with company policies, procedures, and luxury retail best practices.
Requirements- 2+ years of experience in retail management or sales.
- High school diploma required; bachelor’s degree in business, fashion, or a related field is a plus.
- Strong leadership, communication, and interpersonal skills.
- Understanding of luxury products, market trends, and high-end customer service expectations.
- Proficiency in POS systems and CRM tools & Microsoft Office Suite or related software.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Experience in retail, luxury retail or service-oriented organization preferred.
- Strong project management skills with the ability to prioritize in a fast-paced environment.
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