Senior Accounts Receivable Specialist

The Senior Accounts Receivable Specialist will have full ownership of the A/R & Collection of two luxury retailers as well as a number of small retailers. This position will be responsible for overseeing, planning, and maintaining the accounts to ensure they are up-to-date. The role involves developing a plan to resolve past due receivables and unauthorized chargebacks.

• Interface with customers, sales organizations, and senior level management to communicate and resolve issues.
• Propose payment plans if required and communicate with the supervisor on the process.
• Contact customers immediately to resolve any invoice or remittance discrepancies.
• Generate AR aging reports daily and identify critical issues.
• Prepare a summary month-end report.
• Enter and maintain customer deductions and discrepancies to facilitate AR analysis and follow-up.
• Contact customers to collect past due amounts and identify reasons for non-payment.
• Document results of contacts and handle customer accounts receivable inquiries.
• Review customer balances as directed by supervisor to identify past due accounts.
• Analyze deductions and credits in customer accounts, identifying items to net, follow-up, or potential write-off.
• Escalate unresolved issues, tracking to final resolution.
• Interface with customers to obtain documentation and ensure appropriate authorization.
• Submit debit and credit memos after procuring proper approvals.
• Support projects or initiatives as needed.

• Minimum of three to five years’ experience in A/R or a similar function, preferably in a wholesale company with experience in the luxury industry.
• Root cause analysis and problem-solving skills.
• Proficient in Microsoft Excel.
• Highly detailed planning and organization ability, multitask, set own priorities, and adapt to a changing environment.
• Oracle experience preferred.
• Excel 4 apps experience preferred.
• Bachelor's degree preferred.