SummaryAs a Senior Client Advisor at Gucci Brookfield, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager for real-time coaching and feedback to achieve business goals.
- Assist in team development and growth.
- Ensure a consistent and branded onboarding experience for Client Advisors.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Demonstrate excellent product knowledge and attract new clients as a Brand Ambassador.
- Drive and exceed individual KPI goals with high-level customer service.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Contribute to visual display standards and support daily store operations.
- Act as the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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