SummaryAs a Senior Client Advisor at Gucci Brookfield Place, you will play a crucial role in driving sales, training, and supervising Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, promoting its values and amplifiers within the marketplace.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business goals.
- Assist in the development and growth of your team.
- Ensure a consistent and branded onboarding experience for Client Advisors.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Demonstrate excellent product knowledge and Gucci heritage.
- Attract new clients by being a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals with high-level customer service.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Contribute to upholding visual display standards.
- Support daily store operations in the absence of management.
- Act as the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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