Summary
The Senior Client Advisor supports the Store Director and Team Manager to drive sales, train and supervise client advisors, manage merchandise and oversee daily store operations. This role serves as a brand ambassador, provides exceptional client service, and leads by example to achieve KPI and business goals.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in development and growth of team members and onboarding
- Deliver exceptional client service by greeting, listening, and assisting clients
- Act as a brand ambassador through community networking to attract new clients
- Drive and exceed individual KPI goals through high quality sales
- Perform floor leadership duties including opening and closing the store
- Maintain visual display standards and merchandise presentation
- Support daily operations and handle difficult client issues when management is not present
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor's degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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