Summary
The Senior Client Advisor supports store leadership in driving sales results, training and supervising client advisors, managing merchandise and daily store operations. This role acts as a brand ambassador, delivering exceptional client service, coaching team members and maintaining Gucci standards on the sales floor.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback to achieve business goals
- Assist in development and onboarding of new Client Advisors and facilitate training
- Deliver exceptional client service by greeting, listening and assisting clients to meet their needs
- Attract new clients through community networking and brand representation
- Drive and exceed individual KPI goals through high quality sales
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual merchandising standards and support daily store operations when management is absent
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail, luxury retail or service industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work a retail schedule including evenings weekends and holidays
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