Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations. This role acts as a brand ambassador, delivers exceptional client service, and leads by example to meet KPI and visual standards.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to provide coaching and feedback to achieve business goals
- Assist with onboarding and training to ensure consistent branded experiences
- Deliver exceptional client service by greeting, listening, and assisting clients
- Drive individual KPI goals and attract new clients through networking
- Perform floor leadership duties including opening and closing the store
- Organize coverage for the floor during breaks and manage daily store operations
- Maintain visual display standards for all products
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s Degree in a related field preferred
- Proven ability to create positive customer experiences that build loyalty
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work retail schedule including evenings weekends and holidays
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