Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations. This role requires leadership in delivering exceptional client experiences, representing the brand, and supporting store performance and visual standards.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to provide real time coaching and feedback
- Assist in onboarding and training new Client Advisors to ensure consistent brand standards
- Deliver exceptional client service by greeting, listening, and assisting clients
- Drive individual KPI goals and contribute to sales results
- Lead floor operations including opening and closing the store
- Organize coverage for the floor during breaks and lunches
- Uphold visual display standards and maintain merchandise presentation
- Act as first point of contact for difficult client issues when management is absent
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness business acumen and passion for the fashion industry
- Flexibility to work evenings weekends and holidays on a retail schedule
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