Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, coaching and supervising Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to achieve sales targets
- Partner with Team Manager to deliver coaching and feedback to meet business goals
- Assist in onboarding and training new Client Advisors to ensure brand standards
- Deliver exceptional client service through greeting, listening, and assisting clients
- Act as a brand ambassador to attract and grow client relationships
- Drive and exceed individual KPI goals through quality sales and client service
- Perform floor leadership duties including opening and closing the store
- Maintain visual merchandising standards and support daily store operations
- Serve as first point of contact for difficult client issues when management is absent
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree preferred
- Proven ability to create positive customer experiences and deliver results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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