SummaryAs a Senior Client Advisor at Gucci Phipps Plaza, you will play a crucial role in driving sales, training, and supervising Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, promoting its values and amplifiers within the marketplace.
Responsibilities- Supervise and guide Client Advisors to deliver high performance through a customer-centric approach.
- Support real-time coaching and feedback to achieve business and product category goals.
- Ensure a consistent and branded onboarding experience for Client Advisors.
- Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Attract new clients by networking within the community as a Brand Ambassador.
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
- Support daily store operations and act as the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills and excellent organizational skills.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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