SummaryAs a Senior Client Advisor at LOEWE's Rodeo Drive location in Beverly Hills, you will play a pivotal role in building client relationships within the luxury market. Your primary focus will be achieving sales goals while embodying the company's values and providing exceptional customer service.
Responsibilities- Meet or exceed monthly and yearly sales objectives to drive business growth.
- Provide outstanding, personalized customer service and build meaningful client relationships.
- Exceed individual KPI targets through top-tier customer service.
- Utilize CRM tools for personalized client engagement and future opportunities.
- Foster collaboration and open communication with colleagues.
- Maintain organized sales floor and stockroom per company policy.
- Contribute to visual product presentation adhering to LOEWE's standards.
- Uphold LOEWE's image standards and guidelines.
- Record customer information accurately in the database.
- Promote store events via email, phone, and personalized notes.
- Maintain an organized client book and provide prompt follow-up on sales and inquiries.
- Address client-related issues, including shipping and alterations.
- Support shipping, receiving, and inventory control as needed.
Requirements- 3+ years of luxury fashion sales experience in a retail environment.
- Proven history of exceeding individual and store targets.
- Exceptional communication skills, both verbal and written.
- Strong organizational skills and ability to manage multiple tasks.
- Team-oriented mindset with a desire to collaborate effectively.
- Adaptability to cater to different customer needs.
- Flexible schedule availability, including evenings, weekends, and holidays.
- Foreign language knowledge is a plus.
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