Summary
The Senior Client Advisor supports store leadership in driving sales, training and supervising client advisors, merchandise management and daily store operations. This role requires strong relationship building, leadership and brand ambassadorship to deliver exceptional client experiences and achieve business goals.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with the Team Manager to deliver coaching and feedback to meet product category goals
- Assist in development and growth of team members and ensure branded onboarding
- Deliver exceptional client service by greeting listening and assisting clients to meet shopping needs
- Act as a Brand Ambassador to attract new clients through community networking
- Drive and exceed individual KPI goals through high quality service and sales
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and support daily store operations when management is absent
Requirements
- Sales management experience in retail luxury or service-related industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast-paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness strong business acumen and excellent organizational skills
- Strong verbal and written communication skills
- Flexibility to work retail schedule including evenings weekends and holidays
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