Senior Client Advisor - SoHo

As a Senior Client Advisor at Marni SoHo, you will embody the essence of luxury, craftsmanship, and client-centric excellence. You will play a pivotal role in delivering an exceptional client experience, nurturing long-term relationships with high-net-worth individuals, and driving commercial performance through deep product knowledge and personalized service. This role is ideal for a seasoned luxury professional who excels in a fast-paced, client-first environment and leads by example.

• Deliver a best-in-class, personalized experience to each client, anticipating needs and exceeding expectations.
• Build and maintain enduring relationships with top-tier clients, leveraging CRM tools to drive client loyalty and retention.
• Act as a trusted advisor, offering styling, gifting, and product knowledge consultations tailored to the client’s lifestyle and preferences.
• Host and support in-store and off-site clienteling events and private appointments.
• Consistently meet or exceed individual and store sales targets.
• Proactively drive client acquisition and development strategies, including outreach and follow-up.
• Support and contribute to store KPIs including UPT, ATV, conversion, and repeat client rate.
• Collaborate with the team to elevate the overall store performance while maintaining a strong individual presence.
• Serve as a role model in demonstrating luxury behavior, exceptional grooming, and brand standards.
• Mentor and guide junior team members, offering support and sharing best practices to elevate team performance.
• Support store leadership in training initiatives and occasionally assist with onboarding of new talent.
• Maintain deep knowledge of the full product assortment, including craftsmanship, heritage, and seasonal collections.
• Stay informed on market trends, competitor activity, and luxury industry innovations.
• Act as a brand ambassador both in-store and in external interactions.
• Ensure compliance with all operational procedures including inventory, point-of-sale, and security.
• Maintain impeccable store presentation, collaborating with Visual Merchandising teams to uphold brand standards.

• Minimum 5 years of experience in luxury retail, with a proven track record in client development and high-value sales.
• Deep understanding of luxury service standards and the ability to deliver them consistently.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluent in English; additional languages are a plus.
• Flexible schedule, including evenings, weekends, and holidays as required.