SummaryAs a Senior Client Advisor - Stylist at Valentino, you will play a crucial role in driving sales by providing an exceptional and genuine experience to each client. You will master the client journey, create strong long-term relationships, and deliver the Valentino Couture Service impeccably.
Responsibilities- Master the Client Journey to create strong long-term client relationships.
- Engage proactively with existing and potential clients.
- Deliver the Valentino Couture Service impeccably in every phase.
- Implement personalized reach-out campaigns and utilize clienteling tools.
- Capture client data and take notes of all qualitative information.
- Achieve sales, KPIs, and CRM targets.
- Guide clients across all categories of the brand.
- Stay informed about new arrivals, seasonal trends, and special events.
- Assist with sales and after-sales activities.
- Ensure product maintenance and replenishment on the floor.
- Partner with the team to ensure seamless store operations.
- Mentor client advisors and new hires on Client Journey and product knowledge.
Requirements- Previous luxury retail sales experience with a focus on clientele.
- Proven track record in achieving sales results.
- Exceptional customer relationship building skills.
- Strong verbal and written communication skills.
- Computer skills to operate retail POS system and MS Office Programs.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Foreign languages a plus.
- Action-oriented and a problem-solver.
- Must be a team player.
We have summarized this job description for you, click apply to see more details from the employer.
