Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and ensuring smooth daily store operations. This role leads by example to deliver exceptional client service, promote the brand, and achieve KPI goals while maintaining visual and operational standards.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in onboarding and training Client Advisors and support team development
- Deliver exceptional client service by greeting, listening, and assisting clients
- Drive individual sales targets and contribute to store KPI achievement
- Perform floor leadership duties including opening and closing the store
- Maintain visual presentation of products according to brand standards
- Support daily store operations and act as point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work evenings weekends and holidays
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