Summary
Senior Client Advisor responsible for driving sales results, supporting and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client service. Acts as a floor leader, assists management with coaching and ensures brand standards are upheld.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in onboarding and training of new Client Advisors to ensure consistent brand experience
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs
- Network within the community to attract new clients and act as a Brand Ambassador
- Drive individual KPI goals and contribute to team sales targets
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and merchandise presentation
- Support store operations and act as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's Degree preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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