SummaryAs a Senior Client Advisor at the Wrentham Outlet, you will provide a unique and sophisticated experience to clients while supporting the boutique's leadership team. You will be responsible for coaching the sales team, ensuring operational excellence, and maintaining brand standards across the boutique.
Responsibilities- Provide impeccable service to clients and act as a true ambassador of the brand.
- Tailor the client experience to exceed expectations and ensure smooth execution of the sales ceremony.
- Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
- Mentor and coach team members, sharing best practices and product knowledge.
- Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
- Build and maintain a strong client portfolio through proactive outreach and use of clientele tools.
- Ensure qualitative monitoring and updating (CRM) to build and retain relationships with current clients.
- Create personalized, versatile, and timeless silhouettes for clients.
- Act as MOD when required, overseeing floor operations and team coordination.
- Execute opening/closing procedures and hold store keys as needed.
- Provide insights into fashion trends and luxury market developments.
- Maintain visual merchandising standards and support inventory processes.
- Foster a collaborative and professional store environment.
- Perform additional duties as assigned.
Requirements- 3+ years of luxury retail sales experience.
- Excellent written and verbal communication skills.
- Experience in Women's and Men's RTW.
- Results-driven with leadership capabilities.
- Adaptable and comfortable in a fast-paced environment.
- Flexible schedule availability including evenings, weekends, and holidays.
We have summarized this job description for you, click apply to see more details from the employer.
