SummaryAs a Senior Manager, Training - Retail Expertise at Van Cleef & Arpels, you will be responsible for crafting exceptional training experiences for boutique teams across the Americas. You will partner closely with the Regional Trainer team to design and deliver impactful programs that inspire and elevate performance, playing an integral role in shaping how teams embrace the Van Cleef & Arpels client experience.
Responsibilities- Curate and evolve training content that reflects Maison’s values while aligning with business priorities, boutique performance, and client experience goals.
- Act as a liaison with the Regional Trainer team to identify needs and transform them into dynamic and impactful training solutions.
- Collaborate with HQ and cross-functional partners to ensure the training content remains fresh, aligned, and innovative.
- Facilitate core client experience programs, including signature selling ceremonies and specialized training focused on timepieces, High Jewelry, and client connection.
- Lead Train-the-Trainer workshops to empower regional trainers to deliver engaging and memorable experiences.
- Oversee the evolution of onboarding guidelines, ensuring seamless integration of new team members.
- Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
- Develop post-training recaps, toolkits, and action plans to ensure continuous learning and improvement.
- Manage engagement with BLOOMwithVCA, the Maison’s learning app, to support ongoing development.
- Measure training effectiveness using DISC, EQ-i, and other tools to assess impact.
Requirements- Bachelor’s degree; master’s degree or specialization in Education, Organizational Development, or a related field is a plus.
- 5+ years of experience in luxury retail, training, or learning & development.
- Expertise in instructional design and advanced facilitation.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite and experience with digital learning tools and LMS platforms.
- Ability to thrive in a fast-paced, dynamic environment.
- 30% travel required across the Americas.
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