Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the selling team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, reconciliations, and operational processes to maintain boutique standards.
Responsibilities
- Execute shipping and receiving processes and report issues to Store Director or Operations Manager
- Manage timely movement of merchandise including transfers, RTVs, and damages
- Oversee store cycle counts, scheduled inventories, and reconciliations
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise to brand standards
- Assist with physical maintenance of the boutique as needed
- Support store initiatives and projects and contribute ideas to increase efficiency and reduce costs
- Support the selling process to maintain high level of client experience
Requirements
- 2-3 years of retail experience; luxury preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, prioritize, and problem solve
- High degree of integrity and strong work ethic
- Ability to manage multiple tasks in a fast paced environment
- Excellent organizational skills and attention to detail
- Experience with retail systems and shipping software
- Ability to meet physical requirements including climbing, bending, and lifting boxes
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