Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the selling team to deliver exceptional client service. This role executes shipping and receiving, inventory reconciliation, and operational projects to optimize store efficiency.
Responsibilities
- Execute shipping and receiving processes and report issues to leadership
- Manage timely movement of merchandise including transfers, returns, and damages
- Oversee cycle counts, scheduled inventories, and reconciliation activities
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise to company standards
- Assist with physical maintenance of the boutique when required
- Support selling team and participate in store initiatives and projects
- Develop ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience, luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and solve problems
- Strong organizational skills and attention to detail
- Experience using retail systems and shipping software
- Ability to manage multiple tasks in a fast paced environment
- Ability to meet physical requirements including lifting and climbing
- Team player attitude and high degree of integrity
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