Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise flow while supporting the selling team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, and reconciliation while promoting operational improvements and adherence to company procedures.
Responsibilities
- Execute shipping and receiving processes and report issues to leadership
- Ensure timely movement of merchandise including transfers and handling damages
- Oversee store cycle counts and scheduled inventories and reconcile discrepancies
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack handle and store merchandise per brand standards
- Support selling team and store initiatives as needed
- Assist with physical maintenance of the boutique when required
- Develop ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience; luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information identify priorities and problem solve
- Strong organizational skills and attention to detail
- Experience with retail systems and shipping software programs
- Ability to meet physical requirements including climbing bending and lifting
- Ability to manage multiple tasks in a fast paced environment
- Team player attitude and high degree of integrity
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