SummaryAs a Senior Program Manager in the Reverse Supply Chain at Nordstrom, you will lead the development and execution of a modernized recovery and exhaust network. This role is pivotal in transforming how returned inventory is managed, enhancing operational efficiency, and supporting a seamless customer experience. You will drive enterprise-wide modernization efforts and advance Nordstrom’s long-term supply chain strategy.
Responsibilities- Lead the planning and delivery of complex, cross-functional initiatives that modernize Nordstrom’s Reverse Supply Chain and Nordstrom Quality Center operations.
- Partner closely with Product, Technology, Inventory, Store Operations, Merchandising, and Analytics to align on goals and ensure seamless execution across teams.
- Leverage supply chain performance metrics and KPIs to identify opportunities for improvement.
- Stay informed on emerging trends and best practices in retail and supply chain to drive innovation and operational excellence.
- Support the creation and monitoring of cross-functional KPIs that align with strategic objectives.
- Guide teams through change by facilitating planning processes and managing stakeholder expectations.
- Proactively identify risks and dependencies, resolve roadblocks, and maintain momentum toward key milestones.
- Use data-driven insights to inform strategy and optimize processes.
Requirements- Bachelor’s degree preferred or 4+ years of experience in program management, management consulting, corporate strategy, or finance.
- 5+ years of program management experience.
- Demonstrated successful program delivery for 5+ years.
- Extensive experience managing stakeholder relationships.
- VP-level communication and experience in knowledge sharing.
- Proven track record of making programmatic recommendations that enable the business to achieve goals.
- Strong interpersonal, verbal, and written communication skills.
- Ability to collaborate and communicate with cross-functional partners across all levels of the organization.
- Ability to handle ambiguity and change.
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