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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Tiffany & Co.
  • Servicing Operations Specialis…
Tiffany & Co.
Tiffany & Co.

Founded in 1837

Servicing Operations Specialist

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Queens, NY
Category
Operations
Remote
Not Remote
Seniority
Associate
Compensation
$25.00 - $34.00 hourly

Jobs inner cover
Jobs inner cover

Summary

Tiffany & Co.

Founded in 1837

Servicing Operations Specialist

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Queens, NY
Category
Operations
Remote
Not Remote
Seniority
Associate
Compensation
$25.00 - $34.00 hourly

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Servicing Operations Specialist, you will be responsible for the accurate daily processing and analysis of repair orders and material inventory, ensuring systematic and physical movement of merchandise throughout the TSC. You will provide strategic and cross-functional support across various departments, adapting to business needs related to staffing or volume peaks.

Responsibilities
  • Provide cross-functional coverage in varying departments to meet business goals.
  • Ensure efficient, timely, and accurate analysis, processing, and movement of repairs and materials.
  • Identify and communicate potential order issues.
  • Ensure accurate order information and identify counterfeit merchandise.
  • Act as a liaison between the Service Center and internal customers and vendors.
  • Respond professionally to communications in a timely manner.
  • Collaborate with management on repair service issues and customer escalations.
  • Assist management with projects and tasks to meet business needs.
  • Advocate for internal customers by resolving customer issues.
  • Identify opportunities for process improvement and collaborate with responsible parties.
Requirements
  • Undergraduate degree.
  • 2 years' business experience with a strong operational background.
  • Experience in operations, technical, or luxury retail environments.
  • Proficiency with Microsoft Excel, Word, and Outlook.
  • Knowledge of AS400, MIPS, POS, Salesforce, or Compass.
  • Flexible work schedule with potential for overtime, including weekends.
  • Customer service orientation and strong attention to detail.
  • Strong English verbal and written communication skills.
  • Ability to shift tasks to meet daily business needs.
  • Agility to transition between tasks with ease.
  • Comfortable in a fast-paced environment.
  • Strong initiative and ability to work independently.
  • Ability to identify and resolve areas of improvement.
  • Excellent organizational abilities to manage multiple tasks.
  • Ability to collaborate and build strong business relations.

We have summarized this job description for you, click apply to see more details from the employer.

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