Showroom Manager

Summary

The Showroom Manager is responsible for assisting in the management of daily showroom operations with a primary focus on delivering exceptional client service, driving sales through clienteling and coaching the team. This role supports the Showroom Director, develops product and market knowledge, and ensures operational standards are met. The manager also contributes to recruiting, staffing, forecasting and creating a collaborative luxury client environment.

Responsibilities

• Achieve and exceed sales goals through strategies, clienteling, and building long-term client relationships
• Evaluate team performance and provide consistent coaching to prioritize service and selling
• Manage daily operational tasks including selling, service, payroll and staffing to meet business needs
• Support recruitment and retention efforts and serve as a leader in support of the Showroom Director
• Develop and cascade product knowledge and remain current on watch trends and market competition

Requirements

• 2+ years of retail service experience required, preferably in luxury retail
• Current knowledge of watch trends and marketplace competition
• High school diploma or equivalent required; college degree or equivalent work experience preferred
• Proficiency with MS Office and retail systems such as labor management, inventory and sales reporting
• Strong oral and written communication skills and ability to work a flexible schedule including nights, weekends and holidays