Summary
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers to increase sales, service, and loyalty and is responsible for achieving sales targets for their assigned brand. The role delivers expert product knowledge, supports brand marketing initiatives, and collaborates with buyers, vendors, and store management to drive performance.
Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed personal and brand sales and service goals
- Build and maintain a loyal personal client base through acquisition and retention
- Share expert product knowledge with the store selling team
- Maintain relationships with buyer, vendor, and selling manager
- Identify marketing opportunities and support event execution and assortment recommendations
- Attend product and vendor education and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and sales support tasks
- Communicate regularly with clients via phone, mail, and electronic methods
Requirements
- High school diploma
- Minimum of 2 years experience in a commission-based sales environment
- Prior luxury retail product specialist experience preferred
- Proven ability to exceed sales targets and be highly collaborative
- Able to work a flexible schedule including nights, weekends, and holidays
- Ability to multi-task in a fast paced environment with minimal supervision
- Entrepreneurial, competitive, self-confident, and self-motivated
- Fully bilingual in French and English
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