Summary
The Specialist, Designated Beauty Advisor is an in-store sales specialist who builds deep, long-lasting client relationships to drive brand sales, loyalty, and exceptional service. The role delivers expert product knowledge, exceeds personal and brand sales targets, and supports visual merchandising and event execution. The position requires bilingual fluency in French and English and a flexible schedule.
Responsibilities
- Deliver extraordinary service to all customers and exceed personal sales and service goals
- Achieve brand sales targets and drive incremental brand growth through key marketing opportunities and events
- Build and retain a loyal personal client base by acquiring new customers and developing existing clients
- Share expert product knowledge with the store selling team and attend all educational sessions
- Maintain relationships with buyers, vendors, and selling management
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients regarding events, merchandise requests, and follow-up
- Resolve customer service issues and partner with selling management on escalations
Requirements
- High school diploma
- Minimum of 2 years of experience in a commission-based sales environment
- Proven ability to exceed sales targets; prior luxury retail product specialist experience preferred
- Fully bilingual in French and English
- Able to work a flexible schedule including nights, weekends, and holidays
- Highly collaborative, entrepreneurial, competitive, self-motivated, and able to multi-task with minimal supervision
- Ability to participate in brand events and product education sessions
