Specialized Operations Associate

As a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions, maintain high standards, and drive positive outcomes through effective communication and problem-solving skills.

• Open the store, manage safe, controller, registers, and distribute reports.
• Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and petty cash management.
• Resolve customer issues, process bills, and track customer packages.
• Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processes.
• Ensure case counts are completed and discrepancies reconciled.
• Maintain repair logs and track repairs sent to vendors.
• Assist in trunk shows and manage special order requests.
• Ensure Internal Audit readiness and assist on the selling floor as needed.
• Process Fulfillment orders and handle ad hoc responsibilities.

• Strong computer skills, including Google and MS Office.
• Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
• Flexibility to work a varied schedule as per business needs.
• Attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and apply store policies in decision-making.