Sr. Manager, Customer Strategy, Stores And Digital

Summary

Senior manager leading customer strategy for stores and digital channels, responsible for shaping initiatives that enhance customer experience and drive business performance. Collaborates cross-functionally with merchandising, marketing, operations, and analytics to translate customer insights into actionable roadmaps and measurable outcomes.

Responsibilities

• Develop and execute customer strategy across brick-and-mortar and digital channels.
• Partner with stores, digital, merchandising, and marketing teams to align initiatives and priorities.
• Leverage customer data and insights to identify growth opportunities and inform decision making.
• Define KPIs, build business cases, and track performance against objectives.
• Lead cross-functional programs and present recommendations to senior leadership.

Requirements

• 6+ years of experience in customer strategy, retail, or digital roles.
• Proven ability to lead cross-functional teams and complex projects.
• Strong analytical skills and experience using customer insights and data.
• Excellent communication and stakeholder management skills.
• Bachelor's degree or equivalent experience.