Summary
Senior Operations Associate supporting Color Stones & Pearls Logistics responsible for incoming and outgoing merchandise, ensuring timely and accurate preparation of shipments and receipts. The role supports physical and systematic receiving, inventory control for gemstone acquisition, grading and planning teams, and contributes to process improvements and team training.
Responsibilities
- Ensure timely receipt of incoming merchandise, supplies, and equipment and coordinate outbound shipments.
- Verify and inspect shipments, confirm contents, break down packaging, and distribute packages to appropriate departments.
- Prepare and verify shipping documentation for couriers, international customs, and internal policies.
- Monitor in-transit reports, coordinate aging receipts, escalate issues, and conduct monthly carrier audits to investigate discrepancies.
- Maintain shipping supplies, internal logs, shipment records, and filing systems in accordance with audit and record retention requirements.
- Perform systematic receipt and ownership transfers in J.D. Edwards and support grading lab processing and Sarine data uploads.
- Prepare stones for Merchandise Testing Laboratory and manage rejected merchandise return and disposition processes.
- Lead training, update SOPs, and support continuous improvement and cross-functional projects.
Requirements
- 2+ years experience in Operations, Logistics, Inventory Management, or Supply Chain.
- Strong verbal and written English communication and customer service orientation.
- Proficiency in Microsoft Office; experience with J.D. Edwards preferred.
- Experience handling sensitive and proprietary materials; knowledge of gemstone industry and hands-on stone handling preferred.
- Ability to prioritize multiple tasks, be self-motivated, solution oriented, and willing to work overtime as needed.
- Undergraduate degree preferred.
