Sr Program Manager - Merchandising

The Sr Program Manager - Merchandising at Nordstrom will play a crucial role in transforming the end-to-end merchandising approach to enhance customer experience and drive results. This position involves crafting tactical communications, designing leader enablement resources, and staying connected with frontline teams to proactively manage program risks.

• Craft tactical communications tailored to business and technical teams.
• Transform stakeholder feedback into actionable materials that drive understanding and alignment.
• Design leader enablement resources such as conversation guides and response frameworks.
• Stay connected with frontline teams through regular check-ins to gather insights and surface program risks.
• Measure communication impact using engagement metrics and adoption trends.
• Leverage merchant expertise while championing transformation and building trust.
• Inspire inclusive leadership and foster collaboration across the organization.

• 5+ years in change management communications or organizational transformation roles.
• 2+ years in retail, merchandising, or similar operational environment.
• Experience managing communications for technology implementations or process transformations.
• Ability to make independent judgment decisions in a fast-paced environment.
• Strong communication skills to craft compelling narratives and influence at all organizational levels.