Stock Administrator - Bal Harbour

As a Stock Administrator at our Bal Harbour Boutique, you will play a crucial role in supporting store management and the operations team to provide a seamless client experience. You will be responsible for managing after sales services, maintaining the stock room, and ensuring a high level of customer service.

• Serve as a Brand Ambassador by welcoming clients and directing them to available advisors.
• Manage full cycle after sales services including customer service and repair services.
• Maintain and update client repairs in SAP and manage SAP complaints.
• Execute in-house repairs and coordinate with third-party vendors for repairs.
• Assist in maintaining an orderly stockroom and ensure products are correctly tagged.
• Support the delivery and transfer of stock and assist with annual inventory audits.
• Ensure effective support for the sales floor and maintain front of house presentation during peak hours.
• Follow the omnichannel process and ensure timely packaging and mailing of orders.

• Minimum 2 years of experience in a similar role, preferably in luxury retail.
• Experience in escalated customer service situations in retail.
• Prior experience in after sales, stock associate, and stock administration roles.
• Excellent verbal and written communication skills.
• Strong time management and follow-through skills.
• Team player with flexibility to work retail hours.