SummaryAs a Stock Administrator at our Bal Harbour Boutique, you will play a crucial role in supporting store management and the operations team to provide a seamless client experience. You will be responsible for managing after sales services, maintaining the stock room, and ensuring a high level of customer service.
Responsibilities- Serve as a Brand Ambassador by welcoming clients and directing them to available advisors.
- Manage full cycle after sales services including customer service and repair services.
- Maintain and update client repairs in SAP and manage SAP complaints.
- Execute in-house repairs and coordinate with third-party vendors for repairs.
- Assist in maintaining an orderly stockroom and ensure products are correctly tagged.
- Support the delivery and transfer of stock and assist with annual inventory audits.
- Ensure effective support for the sales floor and maintain front of house presentation during peak hours.
- Follow the omnichannel process and ensure timely packaging and mailing of orders.
Requirements- Minimum 2 years of experience in a similar role, preferably in luxury retail.
- Experience in escalated customer service situations in retail.
- Prior experience in after sales, stock associate, and stock administration roles.
- Excellent verbal and written communication skills.
- Strong time management and follow-through skills.
- Team player with flexibility to work retail hours.
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