Store Director - Rodeo Drive

Summary

The Store Director is responsible for promoting brand engagement and loyalty, achieving sales and KPI goals, managing and developing the store team, and ensuring compliance with headquarters processes to maximize store performance. Reporting to the Regional Market Director, this role acts as the Balenciaga benchmark in the region and drives client acquisition, retention, and high-quality in-store experiences.

Responsibilities

• Define, execute and monitor the store action plan to achieve sales targets and KPIs; analyze results and implement follow-up actions.
• Monitor the local business environment and market trends and adapt store strategies accordingly.
• Recruit, develop and retain store management and teams; provide coaching, training and regular performance feedback.
• Oversee clienteling, attract and engage VIPs and high-value clients, and ensure consistent signature client experience and visual merchandising standards.
• Manage payroll, scheduling and all administrative and accounting responsibilities for the store.
• Supervise inventory and warehouse stock, enforce safety and security measures, and ensure execution of retail excellence guidelines.

Requirements

• 5 to 10 years of successful managerial experience in luxury retail, with responsibility for a team of at least 20 people.
• Inclusive leadership style with strong talent identification, development and retention skills.
• High sensitivity to client experience and ability to engage VIPs and celebrities.
• Exceptional interpersonal, organizational and coaching skills; precision and adaptability.
• Product and fashion sensitivity and strong digital proficiency.