SummaryThe Store Manager at Saks New York will lead and support the sales and operations of a Saks Fifth Avenue concession within LVMH Fashion Group. This role requires a dynamic leader who embodies the values of LVMH, focusing on delivering extraordinary client experiences and building a culture of service excellence.
Responsibilities- Deepen relationships with clients to achieve sales targets.
- Drive client loyalty and spending with new and existing clients.
- Identify business opportunities to achieve or exceed sales plans.
- Direct managers to cultivate new and existing clients.
- Create CSR opportunities by identifying client passions and community involvement.
- Demonstrate sales leadership on the sales floor.
- Elevate client experiences through personalized and memorable moments.
- Ensure continuous client experience management on the sales floor.
- Optimize hospitality and store amenities for unique experiences.
- Act on client feedback to improve service.
- Mentor and lead boutique teams.
- Hire talent to create a best-in-class service environment.
- Develop and execute action plans for talent recognition and growth.
- Provide continuous coaching and feedback.
Requirements- 5-10 years of retail, hospitality, or cross-industry experience.
- 5-10 years of management experience.
- Bachelor's degree preferred.
- Excellent communication and presentation skills.
- Advanced knowledge of Microsoft Office and video-telephony technology.
- Proven history of relationship development in a community.
- Experience managing multiple commitments diplomatically.
- Multilingual is a plus.
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