Summary
The Store Operations Manager oversees back of house retail operations to ensure compliance with company procedures, optimize stock and product flows, and uphold high standards of client care and asset protection. This role coordinates inventory control, omnichannel execution, cash management, security, and maintenance while training and supporting the store team.
Responsibilities
- Implement and cascade retail operation policies and procedures through effective training.
- Organize sellable product presentation and manage ordering of non sellable items to optimize costs.
- Coordinate product intake and outflow to maintain stock rotation and capacity.
- Manage omnichannel activities such as ship from store and click and reserve to meet service levels.
- Oversee cycle counts, stock takes, and reconciliation of stock discrepancies.
- Monitor POS audits and back office transactions including cash drops returns and voids.
- Define and execute loss prevention action plans and conduct stock movement audits.
- Supervise collateral services including cleaning security and maintenance ticketing.
- Support hiring onboarding and ongoing training of back of house team members.
Requirements
- Proven experience in store operations management or similar retail back of house role.
- Strong knowledge of inventory management stock rotation and cycle counting.
- Experience with omnichannel retail processes and POS and back office systems.
- Ability to develop operational strategies and implement process improvements.
- Competence in loss prevention audits and handling stock discrepancies.
- Leadership skills to train motivate and coach store teams.
- Effective communication to liaise with corporate functions and external stakeholders.
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