Team Lead

Summary

As a Team Lead you will act as an ambassador of the brand, supporting the Store Manager and Team Managers to mentor and develop the sales team while delivering exceptional client experiences. You will build and maintain client relationships, champion sales goals, and contribute to business development initiatives. The role requires active floor leadership, strong communication, and a focus on driving results in a luxury retail environment.

Responsibilities

• Mentor and develop team members, providing guidance and coaching to achieve performance goals.
• Drive client and business development through personalized client service and relationship building.
• Lead selling and floor management to meet and exceed sales targets.
• Support store operations and assist with inventory and visual presentation tasks.
• Optional: Champion a specific product category and contribute to merchandising strategy.

Requirements

• Strong communication skills and proven ability to build lasting client relationships.
• Entrepreneurial attitude with the ability to identify client needs and market trends to drive business results.
• Experience in luxury retail or high-end customer service, with a focus on delivering elevated client experiences.
• Ability to collaborate with Store Management to co-create strategies and support team development.