Team Leader - Oakridge

Summary

The Team Leader will assist day-to-day management and mentoring of Client Advisors at the Oakridge store, develop and maintain a strong personal client business, and ensure an elevated experience for clients while supporting the Store Manager to meet quantitative and qualitative goals.

Responsibilities

• Assist Store Manager with daily management of the sales team
• Act as Manager on Duty in absence of Store Manager or Store Operations Manager
• Lead by example on the sales floor and mentor staff on standard processes
• Hold keyholder duties including opening and closing the store
• Ensure visual merchandising standards are maintained with leadership
• Conduct weekly meetings to review sales projections and provide coaching
• Resolve internal and external conflicts and assist advisors with client interactions
• Partner with back of house to manage consignments and stock control
• Complete paperwork and procedures for consignments distance orders and stylist agreements

Requirements

• 5+ years experience in a retail environment
• 2+ years experience in a supervisor or department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work evenings weekends and holidays