Summary
Lead and mentor the Client Advisor team at the Oakridge store, assisting the Store Manager with day to day operations while maintaining a strong personal client business to deliver an elevated luxury retail experience.
Responsibilities
- Assist Store Manager with daily management and mentoring of sales team
- Act as Manager on Duty in absence of Store Manager or Store Operations Manager
- Lead by example on sales floor and provide ongoing coaching to Client Advisors
- Perform keyholder duties including opening and closing the store
- Ensure visual merchandising standards are maintained with store leadership
- Conduct weekly meetings to review sales projections and develop staff performance
- Resolve internal and external conflicts and support sales team with client interactions
- Partner with back of house team to manage consignments, stock control, and paperwork
- Support deployment of training and help achieve individual and store sales targets
Requirements
- 5+ years experience in a retail environment
- 2+ years experience in a supervisor or department manager role
- Proven ability to drive positive customer interactions
- Strong verbal and written communication skills
- Excellent organizational skills and attention to procedures
- Flexibility to work evenings, weekends, and holidays
- Experience leading and mentoring sales teams in a luxury retail setting
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