SummaryAs a Team Manager at Gucci New York Fifth, you will lead and inspire a dedicated team of Client Advisors to deliver exceptional customer service and achieve business goals. You will coach and develop your team, ensuring they embody the Gucci values and provide a superior client experience.
Responsibilities- Lead and support the team on the shop floor, providing real-time coaching and feedback.
- Ensure consistent client experiences and high levels of engagement among Client Advisors.
- Manage store operations, including opening and closing, and lead morning briefings.
- Develop cross-category selling skills within the team and conduct performance reviews.
- Drive client engagement and build long-lasting relationships with clientele.
- Utilize clienteling tools to activate, retain, and grow the client base.
- Monitor and strategize to meet business objectives and KPIs.
- Support local events and product launches to ensure client attendance and sales results.
- Collaborate with cross-functional teams to maintain visual merchandising standards and store organization.
Requirements- 2-4 years of sales management experience in retail or luxury retail.
- Bachelor’s Degree in a related field preferred.
- Strong analytical skills and ability to react quickly to business needs.
- Proven ability to deliver positive customer experiences and build loyalty.
- Proficiency with Microsoft Office software.
- Passion for the fashion industry and strong business acumen.
- Excellent communication and organizational skills.
- Flexibility to work evenings, weekends, and holidays.
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