SummaryAs a Team Manager at Gucci New York Saks Fifth Avenue, you will lead and inspire your team to deliver an unsurpassed luxury service culture in the store. You will spend most of your time on the selling floor, executing strategy, and providing real-time coaching to achieve business goals. You will also contribute to the recruitment and development of top talents, embodying and promoting Gucci Values.
Responsibilities- Lead and inspire the team to execute a superior client experience.
- Capture meaningful client data to personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Manage client flow and resolve service issues to retain and enrich client relationships.
- Provide support and feedback to Client Advisors for ongoing development.
- Conduct performance and development conversations with direct reports.
- Lead engaging morning briefings and deliver key business communication.
- Monitor performance of assigned categories and store KPIs.
- Collaborate with cross-functional departments and adhere to company policies.
- Support opening and closing of the store as Manager on Duty.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences and deliver results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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