SummaryAs a Beauty Counter Manager at Nordstrom Garden State Plaza, you will play a crucial role in enhancing customer experiences by providing personalized beauty consultations and driving sales for the Charlotte Tilbury brand. You will be part of a dynamic team that values your expertise and passion for beauty trends.
Responsibilities- Conduct makeup applications and skincare analyses to recommend products tailored to customer needs.
- Collaborate with team members to foster an inclusive and welcoming environment for all customers.
- Set and achieve personal and counter sales goals using in-store and digital tools, including text and social media.
- Manage vendor events and promotions to maximize business results.
- Build and maintain strong relationships with vendors.
- Ensure the department is organized and customer-ready.
- Stay updated on beauty trends and industry knowledge through training.
- Handle sales, refunds, exchanges, and promote customer loyalty through the Nordstrom Rewards program.
Requirements- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Excellent communication skills and ability to handle customer concerns proactively.
- Empathy and respect for all customers during beauty consultations.
- Strong multitasking, organizational, and follow-through skills.
- Drive to achieve sales goals using networking and technology.
- Flexibility to work evenings and weekends as needed.
- High level of ownership, accountability, and initiative.
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