General Manager

Summary

The General Manager acts as the CEO of their store, driving desirability and topline performance while delivering a luxury customer experience. This role leads talent development, ensures merchandising and presentation standards, oversees store operations and inventory management, and owns P and L responsibilities to achieve key performance indicators.

Responsibilities

• Ensure each employee delivers the 5 C’s of Service Excellence to every client
• Create VIP customer experiences unique to the brand
• Develop and coach store employees and build bench strength for succession
• Provide merchandising feedback to buyers and uphold presentation standards
• Maintain store environments that support brand storytelling
• Achieve store shrink goals and implement asset protection procedures
• Direct execution of strategies to support sales marketing and profit objectives
• Manage P and L including payroll targets and selling expenses
• Track and drive KPIs such as Conversion UPT SPH ADT and customer shop scores

Requirements

• College degree or equivalent experience
• Minimum 5 years of retail management experience
• Strong business acumen and understanding of luxury retail
• Ability to coach motivate and develop teams
• Strong communication and interpersonal skills
• Experience managing P and L and retail metrics
• Knowledge of inventory management and asset protection