SummaryThe Team Manager at Square One Mall will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present, acting as a Guest Experience Manager to ensure unsurpassed client service.
Responsibilities- Deepen client relationships to achieve and exceed sales targets and KPIs.
- Manage and motivate the team to consistently achieve store sales targets.
- Drive client development activities among team members to cultivate new and existing clients.
- Demonstrate sales leadership by actively engaging on the sales floor and managing client relationships.
- Execute client-centric approaches and deliver Tiffany Touch moments at every touchpoint.
- Lead, model, and coach based on client feedback to elevate the Tiffany Experience Index.
- Provide management presence on the sales floor, coaching the team to meet client experience expectations.
- Optimize hospitality and store amenities to create unique experiences.
- Attract, hire, and retain top talent to cultivate a high-performance climate.
- Continuously train, coach, and provide feedback to improve team engagement and performance.
- Champion operational efficiency and effectiveness, ensuring compliance with internal control procedures.
Requirements- Minimum of 3 years of retail or luxury retail store management experience.
- Proven track record in sales generation and managing sales results.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Proficiency with Microsoft Office and client tracking systems.
- Flexibility to work in various roles based on business needs.
- Preferred: College/university degree and gemologist degree or GIA coursework.
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