Summary
The Team Manager supports the Store Director in leading sales operations and security teams to meet commercial targets and deliver an elevated luxury client experience. This role provides leadership presence on the sales floor, coaches and develops team members, oversees store operations and assumes oversight in the Director's absence.
Responsibilities
- Coach, guide and support sales and operations to meet or exceed commercial and profitability targets
- Provide management presence on the sales floor and model exceptional client service
- Drive client development activities and deepen client relationships to achieve sales goals
- Manage and motivate the team to consistently deliver on KPIs and product category targets
- Leverage client feedback and NPS to improve the Tiffany experience
- Attract hire and retain top talent and deliver ongoing training and performance feedback
- Optimize hospitality and store amenities to create unique client experiences
- Champion operational efficiency ensure back of house consistency and internal control compliance
- Assume oversight of the store when the Director is not present
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer related experience
- Proven track record in sales generation and achieving commercial results
- Flexibility to work days nights weekends and holidays
- Proficiency with Microsoft Office client tracking systems and point of sale systems
- Ability to develop and maintain client relationships and grow brand penetration
- Capacity to work in various roles on the sales floor and in operations as needed
- Authorization to work in the United States
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