Summary
The Team Manager supports the Store Director in leading sales, operations and security teams to meet commercial targets and elevate the client experience. This role provides management oversight in the Director's absence and focuses on coaching, talent development, and delivering exceptional in-store service.
Responsibilities
- Coach and support sales and operations to achieve commercial and profitability targets
- Provide leadership presence on the sales floor and ensure exemplary client service
- Drive client development activities and deepen client relationships to increase sales
- Manage and motivate the team to consistently meet or exceed store KPIs
- Optimize hospitality and store amenities to create unique client experiences
- Act on NPS and client feedback to improve service delivery
- Attract, hire, train and retain high performing talent and provide performance feedback
- Manage back of house operations and ensure compliance with internal control procedures
- Identify and implement operational efficiencies and best practices
Requirements
- Minimum of 3 years retail or luxury retail store management or relevant customer-related experience
- Proven track record in sales generation and achieving commercial results
- Ability to work non-traditional hours including days, nights, weekends and holidays
- Proven ability to develop new opportunities and maintain client relationships
- Proficiency with Microsoft Office and point of sale and client tracking systems
- Flexibility to perform various roles based on business needs
- Authorization to work in the United States
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