Summary
The Team Manager supports the Director in leading sales operations and security teams to meet commercial targets and elevate the store experience. This role provides oversight in the Director's absence, coaches and mentors staff, and delivers exceptional client service while driving sales and operational excellence.
Responsibilities
- Coach guide and support sales and operations to achieve commercial and profitability targets
- Provide management presence on the sales floor and model client experience standards
- Drive client development activities and deepen client relationships to meet sales KPIs
- Attract hire and retain top talent and deliver ongoing training and feedback
- Optimize hospitality and store amenities to create unique client experiences
- Manage back of house operations and ensure consistency with procedures
- Act on client feedback and NPS to improve service
- Ensure compliance with internal control procedures
Requirements
- Fluently bilingual in French and English
- Minimum of 3 years retail or luxury retail store management or relevant customer experience
- Proven track record in sales generation and achieving commercial results
- Flexibility to work days nights weekends and holidays
- Proficiency with Microsoft Office client tracking systems and POS systems
- Ability to develop and maintain client relationships
- Authorization to work in the country where the position is based
- Willingness to perform various roles based on business needs
We have summarized this job description for you, click apply to see more details from the employer.
