SummaryAs a Team Manager at Valentino in New York, you will lead a dynamic team to achieve business strategy goals by enhancing client engagement and connection. You will play a crucial role in driving strategic performance and achieving store KPIs.
Responsibilities- Build and retain a talented team, ensuring career development and succession plans.
- Assess team skills and provide coaching on Valentino Couture Centric organization pillars.
- Promote proactive client engagement and increase distant sales engagement.
- Conduct monthly performance reviews and provide constructive feedback.
- Ensure team awareness of corporate image standards and promote a positive team environment.
- Oversee onboarding and training of new hires.
- Partner with Store Manager/Director and HR on employee relations issues.
- Ensure effective communication of company contents through briefings and trainings.
- Enhance client experience by ensuring excellent Client Journey standards.
- Coach team to maximize client connections and conversions.
- Assist in assigning and achieving quantitative and qualitative objectives.
- Execute CRM activities for retention and conversion targets.
- Include digital tools in client journey and foster sales partnerships.
- Manage VIP and Top Spender Clients and handle delicate sales situations.
- Adhere to loss prevention policies and ensure safety of team and products.
- Communicate with Store Manager/Director and buying team for stock provision.
- Ensure organization and systems for smooth client experience.
- Manage end of season returns and product transfers.
- Supervise inventory management and communicate stock information.
- Ensure visual criteria and guidelines execution in store.
- Participate in operational tasks and ensure procedures are followed.
- Coach sales team on operations tasks and guidelines.
- Manage cash and payment systems according to company policies.
Requirements- 5+ years of experience in luxury retail industry.
- Previous management experience in leading a team.
- Proven track record in sales and team development.
- Excellent knowledge in product and client journey.
- Strong business acumen and understanding of store performance and KPIs.
- Effective team management skills and ability to motivate team.
- Excellent organizational and time management skills.
- Ability to develop relationships with clients and team.
- Clear and concise communication skills.
- Attention to detail under strict deadlines.
- Ability to handle multiple tasks and projects with competing priorities.
- Proficient in store sales and operations systems.
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