SummaryAs a Sales Manager, you will act as a focal point in the business, linking sales, operations, and clients to ensure exceptional client service while achieving company objectives. You will plan and execute the Floor and Showroom business plan, manage a high-performing team, and maintain streamlined, client-oriented operations.
Responsibilities- Ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices throughout the business.
- Meet profit targets and manage discounts and costs within budget.
- Achieve floor sales targets and department KPIs.
- Manage performance of floor colleagues, providing feedback and development opportunities.
- Conduct competitor analysis and represent the Showroom at meetings.
- Organize daily and weekly tasks through delegation and participation.
- Maintain visual merchandising to company standards.
- Manage till and transactional procedures.
- Participate in training and out-of-hour meetings and VM changes.
- Ensure team adherence to company dress code standards.
- Handle client repairs and size timepieces when necessary.
- Complete ad hoc duties as required by management.
Requirements- Jewelry or watch product knowledge.
- Advanced selling and negotiation skills.
- External Jewelry or Retail qualifications.
- Proven track record of sales and management achievements.
- Experience in inspiring and motivating teams.
- Comfort with high price points.
- Retail management experience in a luxury environment.
- Ability to develop and implement business strategies.
- Numerate with ability to analyze sales performance.
- Proficiency in POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location.
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