Summary
One-year term After-Sales Service Specialist role supporting Caribbean and Latin America from the regional office. The specialist will deliver post-sales support, ensure operational efficiency for repairs and parts, handle daily communications with boutiques and service centers, and spend 30 percent of time on strategic initiatives with the Operations Director.
Responsibilities
- Act as direct contact for boutiques business partners and service centers on post-sales matters
- Process jewelry spare part orders and follow up on shipments and repair receipts
- Maintain order logs and run daily operational reports to track repair activity
- Support credit back process for warranty repairs and report outcomes
- Raise IT tickets and ensure timely resolution of system issues
- Provide live support via Teams Email WhatsApp and Phone during business hours
- Collaborate on strategic initiatives and report progress to the Operations Director
- Support training and implementation of system processes such as Gemini and SAP in stores
- Assist with hospitality uniform and packaging orders back-of-house improvements and store openings
Requirements
- Bachelor's degree in Business Administration Operations Customer Service or related field
- Minimum 3 years of experience in after-sales service customer care or operations
- Strong communication interpersonal and cross-functional coordination skills
- Proficiency in Microsoft Office and aptitude for quickly mastering new software
- Knowledge of CRM systems such as SAP or Salesforce desired
- Fluency in Spanish required Portuguese is a plus
- Availability to travel up to 20 percent at short notice including occasional weekends and holidays
- Ability to manage multiple priorities work under pressure and demonstrate problem-solving skills
- Occasional ability to lift 10-20 pounds for projects and store openings
We have summarized this job description for you, click apply to see more details from the employer.
